Returns & Exchanges
Welcome to buchapopshop.com. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 60 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with buchapopshop.com!
- Faulty items damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
Please send us a clear picture or video of the problem. Please keep the picture below 10 MB.
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
After receiving the goods, we will provide full compensation or resend the replacement product for free, and the cost will be borne by us.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
If for any reason you decide you no longer want the item. You can report it to us within 60 days of receiving it for a partial refund of the item cost. The original shipping fee and insurance are non-refundable in the case of returns. If Free shipping orders charge $10 original shipping
All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact to be eligible for compensation.
If you encounter any of the above situations, please contact our customer service team via the Contact Us page as soon as possible.
We will not accept returns in the following conditions:
- Items outside the 60 days warranty time-frame.
- Washed, worn, used, or misused items.
- Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.
- Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals.These items are not covered by the return policy for hygiene and safety reasons.
- Clearance items cannot be returned,they are not eligible for refund, exchange, or store credit.
Note: All returns must be authorized by the our customer service team. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
- If your item is returnable (see above), please submit a ticket in our Support Center stating your:
• Order number
• SKU number or product name
• Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our returns address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
- Once we have received the returned item(s), we will email you and arrange an a refund within 30 days.
5. All returns must be shipped via Postal Service, returns shipped via other services will incur brokerage fees and/or duties which will be deducted from the credit/refund you will receive. Returned items must be declared as “Returned Goods” in the customs section of the return label. Furthermore returns that are not properly declared may incur additional fees.
6. Please kindly use a postal service that is trackable. In the event of package loss or package damage during transit we will not be responsible in such cases. Therefore we recommend adding insurance to your returned package to secure its safekeeping.
7. For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.
After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
Return Shipping Costs & Address
Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related returns address. Please do not make returns directly to the address on the package received.Only send to the address that our customer service provided. If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.
- All shipping fees are at the customers expense. This includes shipping fees for a return or exchange.
- Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Changed Or Cancel Order
We process orders very quickly, if you want to changed or cancel your order, you must contact our customer service immediately (within 24 hours after placing the order) and provide the details of your change/cancel request. If the order has been processed, it cannot be changed or cancelled.
If you have any questions regarding this Returns & Exchanges or its implementation, here is how you can reach us:
Tel: +86 165 1078 5939
Email: [email protected]
Address: Self-Made A3 Room On The Second Floor, 359 Longkou W Rd,Tian He Gong Yuan, Tianhe Qu,Guangzhou City, Guangdong Province, China
(Please note that this address is not applicable for returns and exchanges, please contact our customer service for more information)