Processing And Shipping Time
The entire order processing time takes 1 to 2 working days. The transportation time takes 10 to 15 working days. If you are in a remote area, the transportation time may be extended.
No delivery on weekends and holidays.
In holiday seasons or high inflow of orders, there is a possibility of the orders getting delayed. We will notify you accordingly via email or phone, or text and keep you updated in case of delays. Please bear with us in those critical circumstances.
Note regarding COVID-19
In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance 3-5 business days delay. Thank you so much for your patience and understanding!
Contactless Delivery (Due to Covid19)
Customers can opt for contactless deliveries at such times.
We are not responsible for the theft or losses after the packages are delivered. You have confirmed because, in contactless delivery, the person will keep the order outside your door.
Process after your order is placed
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. That will enclose all the order details, tracking id, and the link; with the track order page, you can track your order.
The standard of shipping
We offer free ground shipping worldwide on orders over $49. For orders under $49, there is an international flat-rate shipping charge of $10. ( Shipping fees are non-refundable in the case of returns, Free shipping orders charge $10 shipping, and the customer bears the return shipping cost. )
Customs, Duties, and Taxes
We is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
What to do if parcel has not reached me within the normal time frame?
We are welcome any email about your confuse including but not limited to order status, shipping problem even information change, we will try our best to response or solve your question as soon as possible. Otherwise, if your order has not arrived within 60 business days, please contact us at [email protected]. We will take immediate remedial actions.
The countries and areas we can reach to:
Aruba, Antigua and Barbuda, Anguilla, American Samoa, Algeria, Angola, Albania, Andorra, Afghanistan, Armenia, Azerbaijan, Benin, Botswana, Burkina Faso, Bahrain, Bangladesh, Bhutan, Brunei, Brazil, Bermuda, Belize, Barbados, Bolivia, Bahamas, Canada, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo (Kinshasa), Cambodia, China, Cyprus, Chile, Cook Islands, Curacao, Costa Rica, Cayman Islands, Djibouti, Denmark, Dominican Republic, Dominica, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Estonia, Ecuador, El Salvador, Falkland Island, Faso, Burundi, Fiji, Kiribati, Gabon, Gambia, Ghana, Guinea-Bissau, Gibraltar, Guam, Guatemala, Guernsey, Guadeloupe, Grenada, Greenland, Honduras, Haiti, India, Indonesia, Iraq, Ivory Coast, Iceland, Jordan, Jersey, Jamaica, Kenya, Kazakhstan, Kuwait, Kyrgyzstan, Lesotho, Liberia, Laos, Liechtenstein, Latvia, Mexico, Malta, Malaysia, Norway, Netherlands, Philippines, Portugal, Poland, Romania, Sweden, Spain, Slovakia, South Georgia/ Sandwich Islands, Singapore, South Korea, United States (US), Sint Eustatius and Saba, United kingdom (UK), Hong Kong, Israel, Saudi Arabia, United Arab Emirates, Austria, Croatia, Cyprus, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Switzerland, Bonaire,Saint Eustatius and Saba, Australia, New Zealand, Venezuela, South Africa.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions regarding this Shipping Policy or its implementation, here is how you can reach us:
Tel: +86 165 1078 5939
Email: [email protected]
Address: Self-Made A3 Room On The Second Floor, 359 Longkou W Rd,Tian He Gong Yuan, Tianhe Qu,Guangzhou City, Guangdong Province, China